Canon press release:
Canon U.S.A. Earns Center Of Excellence Certification By BenchmarkPortal
Company Secures Top Award for Customer Service and Support for Sixth Consecutive Year
MELVILLE, N.Y., November 17, 2014 – Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce that for the sixth consecutive year it has earned the Center of Excellence certification by BenchmarkPortal, placing its customer support center in the top 10 percent for efficiency and effectiveness in the technical support category. The Center of Excellence is a prestigious recognition based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.
“When I visited the Canon center six years ago, I was very impressed with the matching of deep product knowledge with contact center best practices,” said Bruce Belfiore, CEO of BenchmarkPortal. “Maintaining high levels of excellence in the center over a period of years is a wonderful testimony to the contact center management team, the frontline agents – as well as senior managers, who support and encourage this excellence. Canon call center professionals have shown exceptional dedication and results, for which I commend them.”