Two Rebel T4i/EOS 650D Product Advisories

Right, two product advisories for the Rebel T4i/650D. First advisory concerns a phenomenon where the front rubber grips of some EOS REBEL T4i units produced in certain lots during the sixteen-day period between May 31st through June 15th, 2012 may turn white after a short period of time.

You can use the serial number to check whether your camera is affected by this phenomenon. If the sixth digit of the serial number is “1” please follow the procedure below. If the sixth digit of the serial number is “2” or higher, your camera is not affected.

Procedure:
1) Click on the link below to enter your serial number. 
2) Enter the 12-digit serial number (reference the image below) from your camera then click the Submit button
3) One of the following messages will appear.
            ·  “Your camera is NOT affected”   →  No further action is required 
            ·  “Your camera is affected”   →  Please see the Support section below

Click here to enter your serial number

Next, the second advisory: your Rebel T4i might be a little confused sometimes, believing it is a Kiss X6i. :-)

Thank you for using Canon products.We have identified a phenomenon in which the camera model name embedded in the EXIF data of captured images incorrectly shows “EOS Kiss X6i”, which is the model name for the EOS Rebel T4i in the Japanese market. Even if this occurs, however, the image taken is still captured correctly.Phenomenon
When using applications, such as Digital Photo Professional (DPP) or Image Browser EX (IBX) to view images captured with your EOS Rebel T4i camera, the camera model name in the EXIF information of the images shows the model name for the same camera in the Japanese market: the EOS Kiss X6i.

The camera model name that appears on the Camera Settings / Remote Shooting screens of EOS Utility (EU) also shows “EOS Kiss X6i”.

Affected Products
EOS REBEL T4i Digital SLR Camera
*Some units whose second digit of the serial number is “3” are affected.
For example: ”x3xxxxxxxxxx” ([x] represents any optional number.)

Support
Customers who would like to have the correct model name listed in the EXIF information of their camera are asked to contact Canon using the information below.

This information is for residents of the United States and Puerto Rico only.  If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register your EOS Rebel T4i. By registering, we will be able to notify you via email when service updates are available.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries:

Canon Customer Support Center

Phone:

1-800-OK-CANON1-800-652-2666

TTD:

1-866-251-3752

E-mail:

carecenter@cits.canon.com

For additional support options: http://www.usa.canon.com/support

[via CR, IR]

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