Canon USA Repair Facility Hurt By Hurrican Sandy

Hurrican Sandy damaged a Canon repair center in Jamesburg, New Jersey (source: The Digital Picture):

From Canon Professional Services:

Due to the impact of Hurricane Sandy, the Canon USA repair facility in Jamesburg, New Jersey is currently without power and is closed.

If you recently sent a product to the Jamesburg facility and wish to check on the repair status, please enter your Canon Repair Number and ZIP Code into the designated fields at the following Canon USA web site address: http://www.usa.canon.com/cusa/consumer?pageKeyCode=checkRepairStatus

Recovery operations are underway and we have been informed by the local utility servicing the Jamesburg facility that power should be restored by November 7. However, due to storm-related delays, normal operations and repair turnaround are not expected to resume until November 16. Until that time, please direct any new repair requests to one of the Canon Repair Facilities below:

1. Newport News, Virginia

Canon Factory Service Center

12022 Canon Blvd.

Newport News, VA 23606

(Mail-In Service Only)

 

2. Irvine, California

Canon Factory Service Center

15955 Alton Parkway

Irvine, CA 92618

(Mail-In and Walk-In Service)

 

When sending in your equipment for repair please ensure the box is marked as CPS Pro Rush Repair to expedite the request.

Assistance is also available to CPS members 24×7 via the CPS Member Hot Line at 1-877-CPS-8122 (1-877-277-8122).

We apologize for the inconvenience and appreciate your patience as we work to return to normal operations in New Jersey as soon as possible.

Thank you,

Canon Professional Services (CPS)

Canon U.S.A., Inc.

Contact Information for Inquiries

CPS Toll free; 1-877-CPS-8122

24 hours 7 days/per week

Equipment loan requests

[email protected]

Membership

[email protected]

Repairs

NJ [email protected]

CA [email protected]

VA [email protected]