MELVILLE, N.Y., April 4, 2013 – Canon U.S.A., Inc., a leader in digital imaging solutions, today announced the opening of its service and support center in Ridgefield Park, New Jersey. This facility is located just across the George Washington Bridge outside of New York City, and will provide comprehensive product repair and maintenance services for the growing customer base of Canon's professional imaging products.
The Ridgefield Park on-site repair operations include state-of-the-art camera and lens dark rooms, Canon's most advanced adjustment and calibration equipment, spare parts inventory, and an experienced repair staff that will work to quickly return Canon's professional products to their original factory condition and operation. This new facility, available exclusively for Platinum and Gold level members of Canon's Professional Services (CPS) program, including owners of Cinema EOS products, and broadcast lens clients, confirms Canon U.S.A.'s commitment to providing personalized and local service and support to imaging professionals in the New York/New Jersey metro region.
This facility is Canon's second service facility exclusively available to professional clients, joining the Canon Hollywood Professional Technology & Support Center that debuted in the heart of Hollywood, CA, early last year. Both facilities provide factory quality repair and maintenance service for Canon's extensive lineup of professional-grade cameras, including EOS Digital SLR cameras, Cinema EOS cameras, and high-definition camcorders. All of Canon's professional lenses, including EF series photography lenses, Cinema lenses, and broadcast and studio lenses are also supported at this new facility.
“The opening of another support facility that caters exclusively to imaging professionals signifies the growth and demand of Canon's professional imaging products and Canon's commitment to imaging professionals,” said Yuichi Ishizuka, executive vice president and general manager, Imaging Technologies and Communications Group, Canon U.S.A. “Opening this location illustrates our desire to bring Canon's industry-leading support directly to our clients in areas where they work and live. Being closer to our customers will help enable us to further improve on our outstanding repair processing times for professional products, which average less than three days in most instances.”
An advance reservation is required for all service and support requests handled by the Ridgefield Park, N.J. facility. Canon Professional Services (CPS) Platinum and Gold level members can make a reservation via the CPS hotline by calling 1 (888) CPS-4540. Owners of Cinema EOS, professional video cameras and broadcast lenses should call 1 (855) CINE EOS to schedule an appointment.
Additional camera and lens service facilities for both professional and consumer clients are located in Jamesburg, N.J., Irvine, C.A., and Newport News, V.A. Each of these facilities operates with the same Canon speed and quality that is unrivaled in the industry. By the end of the year, Canon plans to further expand its local service center presence to the Midwest with the opening of a new service and support facility to support imaging professionals in the Chicago market.