Canon USA press release:
Canon Receives Highest Ranking in Customer Satisfaction for Multi-Function Inkjet Printers in the 2013 J.D. Power Satisfaction Report
MELVILLE, N.Y., December 17, 2013 – Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce that Canon has received top honors in Customer Satisfaction from J.D. Power for its line of PIXMA Multi-Function Inkjet Printers.1
“Canon is honored that our PIXMA multi-function inkjet printer lineup has secured the highest ranking in customer satisfaction from J.D. Power,” said Yuichi Ishizuka, executive vice president and general manager, Imaging Technologies & Communications Group, Canon U.S.A. “We always strive to maintain our status as an industry leader, and this distinction shows our ability to deliver excellent customer satisfaction to our valued customers.”
J.D. Power awards and rankings are based on responses from consumers and business customers each year who have used or owned the products and services being rated. These customer satisfaction rankings are determined by evaluating companies and product lines on six key factors: performance, reliability, ease of operation, variety of features, price and customer service.
For more information on the Canon family of multi-function inkjet printers, please visit www.usa.canon.com/cusa/consumer/products/printers_multifunction.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $40 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2012† and is one of Fortune Magazine’s World’s Most Admired Companies in 2013. In 2013, Canon U.S.A. has received the PCMag.com Readers’ Choice Award for Service and Reliability in the digital camera and printer categories for the tenth consecutive year, and for camcorders for the past three years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.
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† Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
1 J.D. Power 2013 Multi-Functional Inkjet Printer Satisfaction ReportSM. Report based on responses from 2,318 consumers measuring four brands and measures opinions of consumers with their multi-function inkjet printer. Proprietary study results are based on experiences and perceptions of consumers surveyed August 2013. Your experiences may vary. Visit www.jdpower.com.