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Canon Sued Because Printer Won’t Scan When Out Of Ink


Canon has been sued by a user who discovered that his Canon PIXMA MG6320 All-In-One printer can not be used a scanner when ink runs out.

A Canon customer filed a class action lawsuit alleging deceptive marketing and unjust enrichment by Canon, as Bleeping Computer reports:

While using his Pixma MG6320 printer from Canon, the plaintiff was surprised to discover that the “all-in-one” machine would refuse to scan or fax documents if the printer ran out of ink.

As ink is not necessary to perform scans or faxes, the argument is that the printer features should continue to work even if there is no ink in the device.

It seems not to be the first case that users complain with Canon about this weird fact. The answer by Canon’s consumer support has always been the same:

This is indeed rather disappointing. To use your PIXMA printer as a scanner you are forced to buy ink cartridges, even if they are not needed by the scanning process itself. Not nice, Canon.

The lawsuit was filed in New York and looks at least $5,000,000 in awards, exclusive of interest, fees, and litigation costs.

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