image.canon Is Live Again, Confirms Some Files Got Lost

Image.canon
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image.canon is up and running again after being unreachable for almost a week. Canon confirms that some of the photo and video image files got lost.

Canon released this statement:

Important user update concerning image.canon

August 4, 2020

Thank you for using image.canon.

On July 30, 2020, we identified an issue involving the 10GB long-term storage on image.canon. In order to conduct further investigation, we temporarily suspended both the mobile application and web browser service of image.canon. After the investigation, we identified that some of the photo and video image files saved in the 10GB long-term storage prior to June 16, 2020 9:00am (JST) were lost. We confirmed that the still image thumbnails of the affected files were not affected, and there was no leak of image data.

After having resolved the issue that resulted in the loss of the photo and video image files, we resumed the image.canon service as of August 4, 2020.

Currently, the still image thumbnails of these lost image files can be viewed but not downloaded or transferred. If a user tries to download or transfer a still image thumbnail file, an error message may be received. We are currently exploring technical counter measures.

Automatic transfer of still image and video files from EOS R5 and R6 mirrorless cameras, as well as the instant uploads from compatible Canon cameras is also available.

Canon contact details can be found here: image.canon/st/supported-countries.html.

We apologize for any inconvenience.

image.canon Is Down, Some Photos And Videos Have Been Lost

Image.canon
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Well, this is not good marketing for Canon’s cloud platform image.canon.

Not only is the portal down since 4 days, but as it appears by a statement by Canon itself “[s]ome of the original photo and video data files have been lost”. At the time of writing it is not clear what caused the site to be down and the loss of data. Canon refers to “an issue within the 10GB long term storage on image.canon” but is not clear what exactly it means or what caused the issue.

Important Notice

Thank you for using image.canon.

On the 30th of July, we identified an issue within the 10GB long term storage on image.canon. Some of the original photo and video data files have been lost. We have confirmed that the still image thumbnails of the affected files have not been affected.

In order to conduct further review, we have temporarily suspended both the mobile app and web browser service of image.canon.

Information regarding the resumption of service and contact information for customer support will be made available soon.

There has been no leak of image data.

We apologize for any inconvenience.

image.canon was activated in April 2020 as replacement for the Irista service.

Image.Canon Cloud Platform To Start April 14, 2020

Image.canon
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Canon’s upcoming cloud platform image.canon is set to launch on April 14, 2020.

image.canon was announced in February 2020:

Serving as a hub for users’ content, image.canon allows the transfer of image files from connected compatible PCs, smartphones and external web services. The service will provide new ways to enjoy photography and will cater to a wide range of photographers seeking to improve their post-production workflows, including professionals who want to enhance their creative process, enthusiasts who want to streamline image editing and entry-level users who want to enjoy casual photography and share their images on social media.

image.canon features:

Seamless upload from camera to the cloud

image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user. Connecting your Wi-Fi compatible Canon camera to the image.canon service will allow you to seamlessly upload all your images and movies in their original format and quality and access them from the dedicated app or a web browser – and automatically forward them to your computer, mobile devices, and third party services.

All original images stay for 30 days

You can upload all of the images you have taken to image.canon cloud in original data and save for 30 days. Although the original data will be automatically deleted after 30 days, the display thumbnails will remain.

Auto download images to PC and Mac

Downloader for image.canon, available for compatible Windows and MacOS computers, automatically downloads the contents of your image.canon account to your computer – for image management made simple.

Auto forward images and movies to other storage services

Connect image.canon to your Google Drive or Flickr account and automatically forward your compatible images and movies. Forward to Google Photos and Adobe Creative Cloud is coming soon (around June 2020).

Up to 10GB long term storage

Need to hold on to your originals for more than 30 days? Want a library of reduced resolution images? Store 10GB of images and movies long term.

Share and play with images

Access your image.canon images from the app and any compatible web browser. The library of reduced resolution images is ideal for sharing with friends and family over messenger and social media apps or printing with Canon portable printers.

Canon Launches New image.canon Cloud Platform To Connect Cameras With PCs, Phones, Web

Image.canon
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Irista is dead and here is the follow up, Canon’s new image.canon platform. Image.canon will launch in April 2020.

Canon press release:

Canon Launches New Camera Cloud Platform – image.canon

MELVILLE, NY, February 12, 2020 – Canon U.S.A., Inc., a leader in digital imaging solutions, today announced its parent company, Canon Inc. will launch image.canon in early April 20201, a new cloud platform that connects select Canon cameras with compatible PCs, smartphones and external web services. image.canon will enhance post-production workflow and provide a new way to experience the joy of photography.

Serving as a hub for users’ content, image.canon allows the transfer of image files from connected compatible PCs, smartphones and external web services. The service will provide new ways to enjoy photography and will cater to a wide range of photographers seeking to improve their post-production workflows, including professionals who want to enhance their creative process, enthusiasts who want to streamline image editing and entry-level users who want to enjoy casual photography and share their images on social media.

The Functions and Features of image.canon include:

  • Direct image uploading via Wi-Fi® connectivity
    Beginning with the currently-in-development EOS R5, future Canon cameras equipped with an automatic image transfer function will be able to automatically upload still image and video files2 in their original quality directly to image.canon via Wi-Fi connectivity and store them for up to 30 days3—simply by turning on the device. When uploading an original image file, a thumbnail file (up to 2048 pixels) will be automatically generated and stored on image.canon. These thumbnail files can be viewed and used, even after the 30-day initial storage period3.
  • Long-term storage up to 10 GB
    Users who want to save still image and video files in their original quality after the initial 30-day period can migrate the data to a 10 GB long-term storage space3.
  • SNS connectivity
    From the image.canon mobile app, which will be available for free on the App Store® and Google Play®4, users can easily post on select social network sites (SNS) and YouTube as well as share still image and video files.

The image.canon service will also allow the automatic transfer of images to users’ accounts on services such as Google DriveTM. Starting from June, image.canon will expand both of its partnerships with Google to include original quality backup with Google PhotosTM via Google One TM, a membership plan for expanded storage, as well as Adobe® Creative Cloud® (membership plan). In addition to the automatic transfer of images and the ability to edit images in their original quality on partnered services and applications, image.canon will make it easier for users to store and share their images.

Giving photographers the tools they need to keep up in a 5G and artificial intelligent-enabled world, Canon will continue to propose new ways to capture images and enjoy photography by enabling cameras to communicate in both directions, such as remote, real-time editing of photos and videos captured at outdoor events, cloud-based RAW image data editing and capture assistance tailored to users’ preferences.

For more information on image.canon, please visit https://image.canon as well as www.usa.canon.com