Skip to content Is Down, Some Photos And Videos Have Been Lost

Well, this is not good marketing for Canon’s cloud platform

Not only is the portal down since 4 days, but as it appears by a statement by Canon itself “[s]ome of the original photo and video data files have been lost”. At the time of writing it is not clear what caused the site to be down and the loss of data. Canon refers to “an issue within the 10GB long term storage on” but is not clear what exactly it means or what caused the issue.

Important Notice

Thank you for using

On the 30th of July, we identified an issue within the 10GB long term storage on Some of the original photo and video data files have been lost. We have confirmed that the still image thumbnails of the affected files have not been affected.

In order to conduct further review, we have temporarily suspended both the mobile app and web browser service of

Information regarding the resumption of service and contact information for customer support will be made available soon.

There has been no leak of image data.

We apologize for any inconvenience. was activated in April 2020 as replacement for the Irista service.

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