Canon has been sued by a user who discovered that his Canon PIXMA MG6320 All-In-One printer can not be used a scanner when ink runs out.
A Canon customer filed a class action lawsuit alleging deceptive marketing and unjust enrichment by Canon, as Bleeping Computer reports:
While using his Pixma MG6320 printer from Canon, the plaintiff was surprised to discover that the “all-in-one” machine would refuse to scan or fax documents if the printer ran out of ink.
As ink is not necessary to perform scans or faxes, the argument is that the printer features should continue to work even if there is no ink in the device.
It seems not to be the first case that users complain with Canon about this weird fact. The answer by Canon’s consumer support has always been the same:
This is indeed rather disappointing. To use your PIXMA printer as a scanner you are forced to buy ink cartridges, even if they are not needed by the scanning process itself. Not nice, Canon.
The lawsuit was filed in New York and looks at least $5,000,000 in awards, exclusive of interest, fees, and litigation costs.
Designed with Ease and Convenience in Mind – Canon U.S.A. Introduces New Pixma Multifunction Inkjet Printer
MELVILLE, NY, August 19, 2021 – Canon U.S.A., Inc., a leader in digital imaging solutions, is excited to announce the launch of the new PIXMA TR4720 printer. Designed to be the go-to inkjet printer for at-home business projects, this new four-in-one multifunction printer helps solve basic needs, as well as provide an improved user experience when compared to previous models.
College students, schools and home office users will find the functionality of the PIXMA TR4720 printer easy to navigate while producing the high-quality prints consumers have grown accustomed to. In addition, the printer includes a large capacity paper tray, which can reduce the frequency of paper refilling (especially helpful when facing an impending deadline). The app compatibility of the PIXMA TR4720 printer is also impressive. Apps such as: AirPrint®1, Mopria Print Service (AndroidTM users only)2, PIXMA Cloud Link3, Smart Assistant Support (select brands only)4, PosterArtist Lite (Windows® OS users only)5 and more allow the end user to experience a variety of creative print options based on their preferences.
Direct customer feedback was utilized to help improve the user experience versus the predecessor model. The PIXMA TR4720 printer features enhancements that make the input-to-output process easier and more convenient. Compared with previous models, the PIXMA TR4720 printer enables a user to create and print at the touch of a button. Such user experience improvements include:
Improved printer initial setup through Canon PRINT app6 provides step-by-step instructions to follow along for simple installation
Easier installment and replacement of ink cartridges
Front paper tray redesign allows for easier insertion of desired paper size
As an affordable, true four-in-one multifunction printer, the PIXMA TR4720 printer covers both home and business needs. From business plans to term papers – the reliability and versatility that comes with the new PIXMA printer is for anyone who is looking to print quality documents with ease. The PIXMA TR4720 also features a built-in fax, eliminating the need to use a mobile application to complete faxing needs.
The Canon PIXMA TR4720 printer also includes:
2 FINE 4 color hybrid ink cartridges
Approximately 8.8 ipm (black) / 4.4 ipm (color) print speed7
New Canon all-in-one inkjet PIXMA printers for home and small office applications: Canon PIXMA TS3520 and Canon PIXMA G620.
The Canon PIXMA G620 Wireless MegaTank Photo Printer is anticipated to be available in April for $299.99, and the Canon PIXMA TS3520 Wireless All-in-One Printer will be available in May for an estimated retail price of $79.99. Preorders are already open.
Canon U.S.A. Announces New Inkjet Printers to Help Streamline Specific Printing Needs
MELVILLE, NY, April 21, 2021– For those who believe that one printer does not fit all, Canon U.S.A., Inc., a leader in digital imaging solutions, today announced two new PIXMA printers: the Canon PIXMA TS3520 Wireless All-in-One Printer and Canon PIXMA G620 Wireless MegaTank Photo Printer. Designed with specific uses in mind, each printer is equipped with features that help create the high-quality prints consumers have grown accustomed to with the PIXMA printer line.
For those who are dipping their toe into the Canon printer pool for the first time or a student who needs to print the latest assignment, the Canon PIXMA TS3520 Wireless All-in-One Printer is a great way to start. Ideal for those who are looking for an easy-to-use printer and is an entry level user, the improved user experience of the PIXMA TS3520 printer allows consumers to engage with a web-based, user-paced navigation manual during set-up of the printer, so that consumers can have their new printer up and running more easily and more quickly as compared to its predecessor, the PIXMA TS3320 printer.
The Canon PIXMA TS3520 printer also includes:
A four color ink system
Rear Tray paper feedings
Wireless Connectivity enabled via consumer’s compatible smart device1
A 1.5 inch LCD screen to easily view and monitor the status of the printer
Mobile capabilities include AirPrint®2 and Mopria® Print Service3
The Canon MegaTank series printers are ideal for those consumers who print high-quality photos at home and who appreciate the convenenience provided by these printers’ continuous ink supply system. The Canon PIXMA G620 Wireless MegaTank Photo Printer leverages this technology specifically for photo printing – and with a page yield of approximately 3,800 for 4” x 6” color photo paper prints4, this printer can significantly reduce the users’ need to refill ink tanks frequently. A great addition to the event planner office or for the family who loves crafting and printing memories, the Canon PIXMA G620 printer features an expanded color gamut, as compared to four color inkjet printers, with six color dye-based ChromaLife 100 inks helping to promote archival photo quality5. With the ability to print on a variety of paper types, including semi-gloss, gloss, and matte paper, the approximate cost per 4” x 6” color photo paper print is $0.25.4
Back in 2014 security researcher found a vulnerability in Canon PIXMA printers. They demonstrated the vulnerability by installing the 1990’s game Doom on the printer.
Canon wireless Pixma printers can be accessed through a web page, for instance to see printer information like ink levels or to update the firmware.
This interface does not require user authentication allowing anyone to connect to the interface. At first glance the functionality seems to be relatively benign, you could print out hundreds of test pages and use up all the ink and paper, so what? The issue is with the firmware update process. While you can trigger a firmware update you can also change the web proxy settings and the DNS server. If you can change these then you can redirect where the printer goes to check for a new firmware. So what protection does Canon use to prevent a malicious person from providing a malicious firmware? In a nutshell – nothing, there is no signing (the correct way to do it) but it does have very weak encryption. I will go into the nuts and bolts of how I broke that later in this blog post. So we can therefore create our own custom firmware and update anyone’s printer with a Trojan image which spies on the documents being printed or is used as a gateway into their network. For demonstration purposes I decided to get Doom running on the printer (Doom as in the classic 90s computer game).
And Doom it was:
Canon acknowledged the issue and provided the following statement regarding this issue:
“We thank Context for bringing this issue to our attention; we take any potential security vulnerability very seriously. At Canon we work hard at securing all of our products, however with diverse and ever-changing security threats we welcome input from others to ensure our customers are as well protected as possible.
We intend to provide a fix as quickly as is feasible. All PIXMA products launching from now onwards will have a username/password added to the PIXMA web interface, and models launched from the second half of 2013 onwards will also receive this update, models launched prior to this time are unaffected. This action will resolve the issue uncovered by Context.”
It is a good practice to never connect a printer to the Internet.
If you want to dive deeper into the hacking and learn how Canon’s encryption was broken read the article at Context. This post can be used to discuss about whatever topic you want.
Canon released a new, compact and portable wireless printer. The Canon PIXMA TR150 will be available in late March at $199.99. This is a business-oriented product, not really for photography. Preorder at B&H Photo | Adorama.
Printing Simplified with the New Canon PIXMA TR150 Printer
Wireless1
Printer Provides Exceptional Quality Prints, While Small Size and
Optional Battery Allow Portability for Out Of the Office Business
Professionals
MELVILLE, NY, March 26, 2020 – Millions of people across the United States routinely work from home.It’s helpful if they, along with people who work from other remote locations, have transportable equipment that can fit into a variety of work-related circumstances. In the spirit of working wherever the business takes you, Canon U.S.A., Inc., a leader in digital imaging solutions, unveils today the new Canon PIXMA TR150 Wireless1 Printer, as well as its optional battery for portability . The Canon PIXMA TR150 printer, when paired with the optional battery (sold separately), provides a lightweight portable option for quality printing needs for the out of the office business professional.
“With
their time-consuming schedules, today’s business professionals require products
that are easy to use and produce high-quality documents,” said Kazuto Ogawa,
president and chief operating officer, Canon U.S.A., Inc. “The new Canon PIXMA
TR150 printer can help business professionals in and out of the office to conduct
business efficiently, leveraging Canon print technologies and features,
including an OLED screen and Wi-Fi®1 connectivity.”
Printing Where and When Needed If
your office is the kitchen table or the living room sofa, bulky and clunky
office equipment would not be feasible. Powered by USB charging or the optional
battery, the Canon PIXMA TR150 printer can be your “whenever and wherever
business calls” printer. Coming in at 4.5 pounds2 and approximately 12.7
inches x 7.3 inches x 2.6 inches, the Canon
PIXMA TR150 printer features a 1.44 inch OLED display to help users easily
install, set-up and connect the printer to compatible mobile devices. The
screen also alerts the user to any troubleshooting issues such as paper needing
to be refilled or low ink, helping to alleviate certain additional stresses that
could occur during crunchtime moments.
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