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Another Canon Quality Issue Announcement (DPP)

Canon released another quality issue announcement. The issue regards problems the DPP software has with EOS 5D Mark III RAW files. A new version of DPP will be released mid-April. The press announcement:

EOS 5D Mark III – Quality Issue Announcement


This issue relates to customers who are using the Digital Photo Professional (DPP ver.3.11.10) RAW image processing software with the Canon EOS 5D Mark III digital camera.

We have identified an issue that prevents users of the Canon EOS 5D Mark III from processing their RAW format images when using Digital Photo Professional Version 3.11.10, the RAW image development software that is bundled with the EOS 5D Mark III.


We will shortly release an update for the Digital Photo Professional Version 3.11.10 for users to download which will address this issue. The update will be released on the website in mid-April.

If you have any further enquiries, please contact us using the e-mail support or telephone support option.

We offer our sincere apologies to customers who have been inconvenienced by this. Canon strives to provide the highest quality products to our customers, and we spare no effort in our quality management to make sure our customers use our products with confidence. We hope our efforts will earn your understanding.

  • A thorough test with a second EOS 5D MARK III body proves the issue exists: it should not affect daily usage of the camera but may be critical in night shots or astronomy shots. We wait for a fast free of charge solution form Canon.

  • Jake

    I can’t open RAW files from the 5D Mark III unless I use DPP, which I have NO interest in using. There is something very wrong here and it needs to be fixed. My 7D works just fine, and cost half of what I paid for the Mark III. Canon, get it together!!!

    This is absolute garbage!

  • alwyn

    Gotta love some Canon shooters. I shoot Nikon & let me tell you, if this was Nikon there would have been some piss poor attempt @ telling people all is fine in Nikon land. No appologies, no true acknowledgement of the issue. Think oil spot debacle & their miserable response. At least Canon acknowledges the problem & is working on a fix & they extended an appology.

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