Skip to content

Canon Product Advisory For Powershot ELPH 330 HS (battery issues)

Powershot ELPH 330 HS

Canon issued a product advisory for the Powershot ELPH 330 HSerrors may occur due to insufficient contact between the camera’s battery terminal and the battery. Description of the issue and support information after the break.

Canon product advisory:

Thank you for using Canon products.

The purpose of this announcement is to inform our customers of the details of the phenomenon described below, as well as of the actions Canon will take to address this phenomenon. Because we value the trust our customers have placed in us, we are dedicated to delivering industry-leading service and support for our products. We offer our sincerest apologies to any customer who may be inconvenienced.

Affected products
PowerShot ELPH 330HS

In some PowerShot ELPH 330HS compact digital cameras, there is a possibility that the following operation errors may occur due to insufficient contact between the camera’s battery terminal and the battery, even when the battery has sufficient power remaining.

・ The message “Charge the battery” appears immediately.
・ The power sometimes does not turn on.
・ The power turns off during use.

If your camera exhibits the phenomenon described in this announcement, your camera and NB-4L battery will be inspected and repaired free of charge. If you own an affected camera, or if you have a question about whether your camera is affected, please contact our Customer Support Center.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-226-3277
TDD: 1-866-251-3752
Email: [email protected]
For additional support options:
Back To Top


This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy. If you want to know more or withdraw your consent to all or some of the cookies, please refer to the cookie policy.
By closing this banner you agree to the use of cookies.