Canon USA press release:
Canon U.S.A. Earns Prestigious 2013 Center Of Excellence Certification By BenchmarkPortal For Customer Support Center
MELVILLE, N.Y., November 14, 2013 – Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce that for the fifth consecutive year it has earned the Center of Excellence certification by BenchmarkPortal, placing its customer support center in the top 10 percent for efficiency and effectiveness. The Center of Excellence distinction is based on objective comparison to key performance indicators from the world’s largest database of contact center metrics that is audited and validated by researchers from BenchmarkPortal.
“Earning the Center of Excellence award is a major achievement,” said Bruce Belfiore, CEO and senior research executive, BenchmarkPortal. “Earning it for five years in a row is rare, and reflects special dedication to continuous improvement and excellent customer care. It does not happen by accident; it is the result of a lot of hard work and focus. My hat is off to the Canon team for reaching this very special milestone. They deserve to be very proud.”
“The Canon Technical Support Center continuously strives to go above and beyond, and deliver 100 percent U.S.-based customer service by optimizing the support of our staff, processes and technology,” said Leroy Farrell, vice president and general manager, Engineering Services and Solutions Division, Canon U.S.A. “Earning this certification for the fifth year in a row truly demonstrates our commitment to providing a high level of customer service to our valued customers.
The Technical Support Center provides advanced support services to the Company’s vast network of direct and non-direct sales channels covering a wide range of products and solutions, including the Company’s imageRUNNER ADVANCE, imagePROGRAF, VarioPrint and imagePRESS product lines.
BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both cost and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal, call 1-800-214-8929 or visit www.BenchmarkPortal.com.