In the 16 minutes video above, photographer Matt Granger explains why he decided to ditch Sony and to switch back to Nikon. It’s not about the quality of the gear, it is about the lack of quality when it comes to service and assistance – two factors that are critical to pros. And at least Sony’s service in Australia isn’t what a pro might expect.
It all comes down to SERVICE. For many types of my work the gear itself is suitable for me – The sensors are quality. The images and video are outstanding. For other work I have never used them (rough conditions, tricky focus). But with service like this – I just can’t use them at all.
As I said, this is my personal experience in Australia and is based on MY needs. The details of all the ‘pro support’ programs shown are the Australian offerings.