Notice to our Customers regarding closure of California, New Jersey, Illinois, and Hawaii Service Facilities:
Due to the “stay at home” directives from authorities in California,
New Jersey, Illinois, and Hawaii, as well as local “Shelter in Place”
orders, our Canon service facilities in those states are temporarily
closed until further notice. Products needing repair can be directed to
our Factory Service Center in Newport News, Virginia. Please note that
walk-in service is not available at this location. We apologize for
any inconvenience and delays that may occur during this time. We
greatly appreciate your patience and understanding.
The spread of COVID-19 is a rapidly evolving situation that is of great
concern to everyone. Canon’s commitment is to take proactive and
proportional steps in accordance with all recommended procedures and
protocols as advised by the CDC, the United States Government, and
state, regional and local public health agencies.
Again, we sincerely appreciate your patience and understanding as we
continue to monitor the ongoing situation and follow the advice and
guidance of federal and state authorities. The health and well-being of
our customers, clients, and employees remain our top priority during
this difficult time. As conditions change, we will take recommended and
appropriate steps to restore and continue the excellent service that
you have come to expect from Canon USA, Inc. For updates and other
information regarding COVID-19 measures, please visit our web site: https://www.usa.canon.com/internet/portal/us/home/about/to-our-customers
So, instead of tearing down lenses, this time Roger Cicala gives some valuable and professional advice about how to disinfect camera gear and the space where you are working.
We feature only a small excerpt of the instructions and invite you to head over to Lens Rentals to learn the best practices to disinfect and properly clean cameras, lenses, and your working space.
Alcohol and Soap
Despite what some manufacturers have said, we, and every repair shop I know have used isopropyl alcohol in 60% or greater concentrations on camera equipment for a long time and haven’t seen any adverse effects. Some manufacturers said 99% isopropyl might maybe affect lens coatings. I respectfully disagree, although I will say vigorous rubbing can affect some lens coatings, so take it easy and don’t use wire brushes or such.
Don’t soak it; that is asking for trouble and isn’t necessary. Just moisten it. Use common sense to try to keep your disinfectant on the outside and not let it run into the inside. A light mist with a spray bottle, or a cloth or paper towel dipped in alcohol works great for large surfaces. You might want to dip a Q tip or similar thing to get into small areas or places where you’d rather not spray.
Canon Medical to Commence Development of a Rapid Genetic Testing System for Novel Coronavirus (COVID-19)
MELVILLE, NY, March 19, 2020 – Canon
U.S.A., Inc., a leader in digital imaging solutions, today announced that Canon
Medical Systems Corporation (Canon Medical) announced the start of development
of a rapid genetic testing system for the novel coronavirus (COVID-19), reaffirming
Canon Medical’s commitment to the basic research and development of rapid
diagnostic test kits. This project is part of a research program focusing on
the development of diagnostic methods for COVID-19 led by the Japan Agency for
Medical was selected to participate in this research program in cooperation
with Nagasaki University. This was in recognition of Canon Medical’s strength
in leveraging its technologies in delivering practical solutions to support
medical emergencies, notably by supplying Ebola rapid test kits to the Republic
of Guinea in 20152, donating Ebola rapid test kits to the Democratic
Republic of the Congo in 2019, and through the manufacturing approval and sale
of the Genelyzer KIT (a reagent kit for Zika virus RNA testing) in 20183.
The test and the reagents being developed for COVID-19 RNA testing is based on the LAMP method4 developed by Eiken Chemical Co., Ltd., and are to be used with a compact isothermal amplified gene fluorescent detector manufactured by Canon Medical to detect the presence of virus. Compared to the conventional test method of real-time PCR, the LAMP method allows for detection of the virus to be performed more easily and quickly, which makes it suitable for testing in local areas where infection is prevalent.
After intensive consultation, Koelnmesse GmbH has decided to
cancel photokina 2020, originally planned to be held 27 to 30 May 2020.
The next instalment of the leading international trade fair for
photography, video and imaging will be presented from 18 to 21 May 2022.
The Imaging Innovation Conference will not be celebrating its première
in 2020 as originally planned; a new date will be coordinated.
general the management team of Koelnmesse has decided not to organise
any own events on the part of Koelnmesse until the end of June 2020.
This decision is supported by the crisis management team of the City of
Cologne, which also recommended in its meeting on 18.03.2020 to cancel
the trade fairs during this period.
This also happens against the
background of the agreement reached on 16.03.2020 between the German
federal government and the governments of the German states – laying
down common guidelines for dealing with the coronavirus epidemic and
explicitly including the general closure of trade fairs and exhibitions.
This impairs the planning security for Koelnmesse and the participants
of the trade fairs in Cologne far beyond the scope of the current
scenarios. With this early announcement, Koelnmesse wants to give its
exhibitors and visitors planning security.
The decision not to
host the next edition of photokina until May 2022 was made with in view
of several factors: Even before the appearance of the coronavirus, the
imaging market was already subject to strongly dynamic movements. This
trend will now gain momentum and must be factored into plans for the
upcoming photokina. Added to this is the fact that our customers’
resources are already under heavy strain in 2021 – as a result of
general economic trends as well as rescheduled events on the global
trade fair calendar. The orientation towards 2022 gives everyone
involved time enough to design the next photokina with an eye to the
needs of the market, and of our exhibitors and visitors.
Kai Hillebrandt, Chairman of the Photo Industry Association [Photoindustrie-Verband e.V. (PIV)]: “It goes without saying that PIV completely stands behind the decision taken by Koelnmesse to cancel photokina 2020. The health of exhibitors and visitors is top priority at the moment. As the conceptual sponsor of photokina, we will do our utmost to assist the Koelnmesse with the planning of the next edition of photokina.”
A somewhat different Canon rumor surfaced, and it’s about the Coronavirus.
The production of the Canon EOS R5 and EOS R6 is reduced because both are “running at less than 1/4 of Canon’s manufacturing capacity due to supply chain issues from the Coronavirus“. Please note: this is a rumor, not an official report.
The same source also states that Canon is currently deciding if start to deliver the EOS R5 and EOS R6 as planned and with limited quantity available, or to wait until October 2020 to be able to satisfy the demand without shortcuts.
So far there are no official confirmation or else form Canon.