On July 30, 2020, we identified an issue involving the 10GB long-term storage on image.canon. In order to conduct further investigation, we temporarily suspended both the mobile application and web browser service of image.canon. After the investigation, we identified that some of the photo and video image files saved in the 10GB long-term storage prior to June 16, 2020 9:00am (JST) were lost. We confirmed that the still image thumbnails of the affected files were not affected, and there was no leak of image data.
After having resolved the issue that resulted in the loss of the photo and video image files, we resumed the image.canon service as of August 4, 2020.
Currently, the still image thumbnails of these lost image files can be viewed but not downloaded or transferred. If a user tries to download or transfer a still image thumbnail file, an error message may be received. We are currently exploring technical counter measures.
Automatic transfer of still image and video files from EOS R5 and R6 mirrorless cameras, as well as the instant uploads from compatible Canon cameras is also available.
Not only is the portal down since 4 days, but as it appears by a statement by Canon itself “[s]ome of the original photo and video data files have been lost”. At the time of writing it is not clear what caused the site to be down and the loss of data. Canon refers to “an issue within the 10GB long term storage on image.canon” but is not clear what exactly it means or what caused the issue.
Important Notice
Thank you for using image.canon.
On the 30th of July, we identified an issue within the 10GB long term storage on image.canon. Some of the original photo and video data files have been lost. We have confirmed that the still image thumbnails of the affected files have not been affected.
In order to conduct further review, we have temporarily suspended both the mobile app and web browser service of image.canon.
Information regarding the resumption of service and contact information for customer support will be made available soon.
If you buy a car that’s stated to make 600 miles with a tank of gas and doesn’t go as far as, let’s say, 900 miles, are you then saying this car has a distance issue?
Most likely you would not, and most likely you would consider it nothing but a joke even talking about a distance issue. So why does the Canon EOS R5 have an overheating issue when its mileage is exactly as described by Canon?
As you’ll see, the Canon EOS R5 has no overheating issue. It gets hot, very hot, because computing and storing 4K and 8K footage produces a lot of heat. Nevertheless, you can’t say there is an issue if the measured figures compare with those declared by Canon. A first test from a reviewer we consider to be serious, shows that there is no Canon EOS R5 overheating issue as suggested by some folks.
Gerald Undone published his test results on Twitter, and the recording times he got are very close to those stated by Canon. Below you see first Gerald Undone’s results and then Canon’s documented recording times for different video modes.
Canon’s documented EOS R5 recording times
Gerald Undone’s tested recording times
As you can see, the Canon EOS R5 behaves as advertised and documented in the user manual. Gerald also reports that a full recovery from heat, in order to get the tested recording times again, is of 2 hours for 100% and 1 hour for 60%. Gosh this little camera gets hot!
Sadly, now some people is even suggesting that Canon has delayed the EOS R5 and might recall it because of the “overheating issue“. Utterly crap. Canon USA released a statement to address these fantasies.
I’m eager to see more serious Canon EOS R5 tests done by serious people.
It didn’t take long for Canon to answer. Some of the allegations produced by the issue theorists are just absurd and those propagating them are quite frankly ridiculous in their endeavor and efforts, and irresponsible too.
However, DPReview got a statement by Canon addressing the motley fantasies that have been put around:
‘Orders of the EOS R5 are scheduled to be delivered as initially stated at launch. The first set of cameras shipped from our warehouses this week. We eagerly await the content that will be produced by talented creatives using this camera to be shared with the world.’
Furthermore, Canon told DPReview that the EOS R5 “shipping is as scheduled right now, with no delays“.
Yes, the EOS R5 is shipping and being delivered. Hopefully that’s not too shocking for those selling the recall-because-of-overheating fantasy. And if you take the time to scroll the forums and Discord chats you’ll see that a lot of people already got their EOS R5 unit, even on forums associated with the sites that are propagating the EOS R5 delay and recall propaganda.
Let’s start talking greed and what it means for the Canon EOS R5. Greed rules a lot of things, not least the blogging/news/rumor online industry you and I are part of. Greed for more visitors, more traffic, more clicks, more visibility, more of everything. An important announcement as the EOS R5/R6 announcement was, had to be a wake-up call for all those conspiracists and motley bloggers out there.
People had to come up with something that allows for catching headlines. They found it and called it overheating issue. But it’s not. Recording 4K and 8K video is naturally going to produce a lot of heat. Canon knew it, acknowledged it, and very clearly stated it everywhere. Is it still an overheating issue if the camera behaves exactly as described, i.e. reaching temperature limits after a clearly documented time span? In other words: Canon put some amazing 4K and 8K video modes on the R5/R6, perfectly aware of the heat production and tackling it, and stated clearly that those modes have recording limits. Period.
Not satisfied with the overheating fantasies, some avid bloggers came up with another EOS R5/R6 related, alleged issue. Starting with delivery issues they went as far as to suggest Canon might recall at least the EOS R5. Note that while delivery issues have been rumored since a while due to the global pandemic, now they are supposedly caused by the fact that Canon is shitting their pants because of, guess what…, the overheating issue. Neat, isn’t it?
Allegedly, some retailers (mainly in Germany) got ridiculously low quantities of EOS R5 cameras. Figures so low it’s hard to believe. A retailer is reported to have said he got only two R5s, the same source alleges that only 70 units were delivered to all of Germany. Honestly, we have a hard time to buy that. More likely Canon is selling boatloads of EOS R5 and EOS R6 cameras and can’t hold up. No way they are going to recall the EOS R5 or EOS R6. Sadly, these colorful fantasies are now picked up also by some big news outlets. You know, the headlines they matter.
Some issue theorists go so far to suggest Canon will deliver the next Canon EOS R5 and EOS R6 batch in October or November 2020, after having solved the issues. This is logical bs. Or does someone really think Canon can redesign the EOS R5 and EOS R6, build it, and ship it within 3 or 4 months? I mean, it’s Canon, ok, but that’s too much work in too little time to be feasible. Nevertheless, this crap will be with us for some time.
Besides the overheating-issue, which isn’t an issue, the other issues reported above have one thing in common: they are all based on third- or fourth-hand information. Murmurings and private speculations deceptively sold as reports. On the other hand, the folks at News Shooter reached out to Canon Australia and Canon USA to inquire about the product recall. While Canon USA has yet to answer, Canon Australia released a statement (emphasis mine):
These speculations are untrue. There is no recall. There are no delays in local shipment, with the first local pre-order consumers collecting their EOS R5 units from local retailers this week. Canon has been transparent about recording limits for the EOS R5 and is confident that the camera performs to stated specifications.
If you compare the attention the supposed issues get to the attention the outstanding EOS R5 /R6 autofocus system gets, you get the story. Sadly, it makes for better headlines pushing the overheating issue and the product recall issue rather than reporting and discussing the innovative technology featured on the EOS R5. 8K video on such a small, passively cooled camera body isn’t a common thing as far as I know.
Ok, enough of this rant. You’re welcome to sound off your opinion in the comment section.
Oh, almost forgot: the new Sony A7s III is said to overheat quicker than the EOS R5 ;-) And in case your hands start to burn because of overheating you might want to get the gloves below.
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