Canon Has Been Hacked And Hit By Ransomware, 10TB Data Stolen

coronavirus covid-19 ransomware Chipmaking
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Canon has been attacked by the Maze ransomware group. Many Canon sites are affected.

As BleepingComputer reports, numerous Canon services have been affected, including Canon’s email, Microsoft Teams, the Canon USA website, and other internal applications. These Canon related domains have been affected:

www.canonusa.com
www.canonbroadcast.com
b2cweb.usa.canon.com
canondv.com
canobeam.com
canoneos.com
bjc8200.com
canonhdec.com
bjc8500.com
usa.canon.com
imagerunner.com
multispot.com
canoncamerashop.com
canoncctv.com
canonhelp.com
bjc-8500.com
canonbroadcast.com
imageland.net
consumer.usa.canon.com
bjc-8200.com
bjc3000.com
downloadlibrary.usa.canon.com
www.cusa.canon.com
www.canondv.com

BleepingComputer was able to obtain a partial screenshot of the ransom note:

Reports BleepingComputer about Maze and the attack against Canon:

After contacting the ransomware operators, BleepingComputer was told by Maze that their attack was conducted this morning when they stole “10 terabytes of data, private databases etc” as part of the attack on Canon […]

Maze is an enterprise-targeting human-operated ransomware that compromises and stealthily spreads laterally through a network until it gains access to an administrator account and the system’s Windows domain controller.

During this process, Maze will steal unencrypted files from servers and backups and upload them to the threat actor’s servers.

Once they have harvested the network of anything of value and gain access to a Windows domain controller, Maze will deploy the ransomware throughout the network to encrypt all of the devices.

If a victim does not pay the ransom, Maze will publicly distribute the victim’s stolen files on a data leak site that they have created.

Maze has claimed responsibility for other high-profile victims in the past, including LG, Xerox, Conduent, MaxLinear, Cognizant, Chubb, VT San Antonio Aerospace, the City of Pensacola, Florida, and more.

The Canon USA site is still down. It seems this attack is not related to the image.canon outage of a few days ago. Canon released a statement to BleepingComputer, saying they are “currently investigating the situation.”

image.canon Is Live Again, Confirms Some Files Got Lost

image.canon
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image.canon is up and running again after being unreachable for almost a week. Canon confirms that some of the photo and video image files got lost.

Canon released this statement:

Important user update concerning image.canon

August 4, 2020

Thank you for using image.canon.

On July 30, 2020, we identified an issue involving the 10GB long-term storage on image.canon. In order to conduct further investigation, we temporarily suspended both the mobile application and web browser service of image.canon. After the investigation, we identified that some of the photo and video image files saved in the 10GB long-term storage prior to June 16, 2020 9:00am (JST) were lost. We confirmed that the still image thumbnails of the affected files were not affected, and there was no leak of image data.

After having resolved the issue that resulted in the loss of the photo and video image files, we resumed the image.canon service as of August 4, 2020.

Currently, the still image thumbnails of these lost image files can be viewed but not downloaded or transferred. If a user tries to download or transfer a still image thumbnail file, an error message may be received. We are currently exploring technical counter measures.

Automatic transfer of still image and video files from EOS R5 and R6 mirrorless cameras, as well as the instant uploads from compatible Canon cameras is also available.

Canon contact details can be found here: image.canon/st/supported-countries.html.

We apologize for any inconvenience.

image.canon Is Down, Some Photos And Videos Have Been Lost

image.canon
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Well, this is not good marketing for Canon’s cloud platform image.canon.

Not only is the portal down since 4 days, but as it appears by a statement by Canon itself “[s]ome of the original photo and video data files have been lost”. At the time of writing it is not clear what caused the site to be down and the loss of data. Canon refers to “an issue within the 10GB long term storage on image.canon” but is not clear what exactly it means or what caused the issue.

Important Notice

Thank you for using image.canon.

On the 30th of July, we identified an issue within the 10GB long term storage on image.canon. Some of the original photo and video data files have been lost. We have confirmed that the still image thumbnails of the affected files have not been affected.

In order to conduct further review, we have temporarily suspended both the mobile app and web browser service of image.canon.

Information regarding the resumption of service and contact information for customer support will be made available soon.

There has been no leak of image data.

We apologize for any inconvenience.

image.canon was activated in April 2020 as replacement for the Irista service.

Canon RF 100-500mm f/4.5-7.1L IS Lens Availability Scheduled For August 28, 2020

canon RF 100-500mm f/4.5-7.1L IS review
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The Canon RF 100-500mm f/4.5-7.1L IS lens for the EOS R system will most likely start to ship on August 28, 2020.

That’s the date B&H Photo is displaying on the Canon RF 100-500mm f/4.5-7.1L IS product page. Let’s hope this lens doesn’t have an overheating issue.

Canon RF 100-500mm f/4.5-7.1L IS preorder at $2,699: [shoplist 62747]

Key features:

  • RF-Mount Lens/Full-Frame Format
  • Aperture Range: f/4.5-7.1 to f/32-54
  • One Super UD Element, Six UD Elements
  • Dual Nano USM AF System
Click here to open the rest of the article

First Serious Test Shows There Is No Canon EOS R5 Overheating Issue

canon eos r5 overheating
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If you buy a car that’s stated to make 600 miles with a tank of gas and doesn’t go as far as, let’s say, 900 miles, are you then saying this car has a distance issue?

Most likely you would not, and most likely you would consider it nothing but a joke even talking about a distance issue. So why does the Canon EOS R5 have an overheating issue when its mileage is exactly as described by Canon?

As you’ll see, the Canon EOS R5 has no overheating issue. It gets hot, very hot, because computing and storing 4K and 8K footage produces a lot of heat. Nevertheless, you can’t say there is an issue if the measured figures compare with those declared by Canon. A first test from a reviewer we consider to be serious, shows that there is no Canon EOS R5 overheating issue as suggested by some folks.

Gerald Undone published his test results on Twitter, and the recording times he got are very close to those stated by Canon. Below you see first Gerald Undone’s results and then Canon’s documented recording times for different video modes.

canon eos r5 overheating
Canon’s documented EOS R5 recording times
Gerald Undone’s tested recording times

As you can see, the Canon EOS R5 behaves as advertised and documented in the user manual. Gerald also reports that a full recovery from heat, in order to get the tested recording times again, is of 2 hours for 100% and 1 hour for 60%. Gosh this little camera gets hot!

Sadly, now some people is even suggesting that Canon has delayed the EOS R5 and might recall it because of the “overheating issue“. Utterly crap. Canon USA released a statement to address these fantasies.

I’m eager to see more serious Canon EOS R5 tests done by serious people.

You can follow Gerald Undone on YouTube and Twitter.

More Canon EOS R5 review stuff is listed here, for the EOS R6 see here.

Canon EOS R5 body and kits preorder links: [shoplist 62744]

Canon Responds To Clickbaiter’s Crap: No EOS R5 Delay Because Of Overheating

Canon EOS R5 review
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A Canon EOS R5 delay? Unless you were living under a rock you probably heard of the EOS R5 fantasies some sites are propagating.

People is suggesting Canon might recall the EOS R5 because of an “overheating issue” and deliver a new batch in November.

That’s all crap and we wrote about this and other hilarious EOS R5/EOS R6 conspiracy theories.

It didn’t take long for Canon to answer. Some of the allegations produced by the issue theorists are just absurd and those propagating them are quite frankly ridiculous in their endeavor and efforts, and irresponsible too.

However, DPReview got a statement by Canon addressing the motley fantasies that have been put around:

‘Orders of the EOS R5 are scheduled to be delivered as initially stated at launch. The first set of cameras shipped from our warehouses this week. We eagerly await the content that will be produced by talented creatives using this camera to be shared with the world.’

Furthermore, Canon told DPReview that the EOS R5 “shipping is as scheduled right now, with no delays“.

Yes, the EOS R5 is shipping and being delivered. Hopefully that’s not too shocking for those selling the recall-because-of-overheating fantasy. And if you take the time to scroll the forums and Discord chats you’ll see that a lot of people already got their EOS R5 unit, even on forums associated with the sites that are propagating the EOS R5 delay and recall propaganda.

Stay tuned, the comedy is not over yet.